Concorde Worldwide "Your Global Transportation Partner"

We are always interested in hearing what our valued clients have to say about their recent trip. Please take a moment to fill out our Quality Assurance form. Your feedback will allow us to serve you better.

Client Name*:

Company:

Date of Service*:

Email*:

Vehicle Type:

Quality Assurance Survey

How was your reservation placed?

TelephoneWeb ReservationOther


Please rate your level of satisfaction with each of the following:

Your call was answered promptly?:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Processing of reservation in a timely manner?:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Experience and helpfulness of our Transportation Specialist:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Timeliness and accuracy of reservation confirmation:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Ease of on-line web reservation (if applicable):
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Overall navigation of Concorde website:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

On-time pick up by Chauffeur:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Chauffeur's driving skills and safety:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Chauffeur's knowledge and preparedness of destination route:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Chauffeur's professionalism:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Chauffeur's attire was neat & professional:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Cleanliness of vehicle inside and out:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Working conditions of vehicle amenities:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Timeliness and accuracy of billing receipts:
Below ExpectationsMet ExpectationsAbove ExpectationsN/A

Was your chauffeur at location requested?
YesNo If not please specify:

Did the chauffeur assist with luggage and opening doors? Did you receive additional amenities (bottled water, newspaper,etc)
WaterNewspaperNo amenities were given

With our worldwide affiliate network we can arrange your ground transportation in any city around the world. One phone call, one invoice, one company. Did Concorde arrange to have you picked up in the city you were traveling to?
YesNo

Are you a member of our Frequent Rider Rewards "Class One Club" program that allows you to earn points that can be applied to future reservations for upgrades and free base fares?
YesNo JOIN NOW

Were you completely satisfied with your ride?
YesNo

Concorde welcomes any suggestions and comments you may have regarding our service:

Would you recommend Concorde to your friends, family and business contacts?
YesNo

Were you referred by a friend, family member or business contacts?
YesNo

Please identify how you would prefer to have your comments responded to:
TelephoneEmailNo need to response