1. Rates:

Pricing on a confirmation is pre-trip estimate based on the information provided at the time of making your reservation. Additional fees may apply. Hourly or wait & return trips are based upon the length of the trip. The amount on your confirmation will not be the final price and is not the total charge until the trip is complete.                                            

2. Cancellation Policy:

In the New Jersey, New York, and Philadelphia regions we accept cancellations without charge up to 2 hours prior to the scheduled pick up. Vans, Stretch Limousines & Buses have a 48 hour cancellation policy. Full-Sized Coaches have extended cancellation policies. In the US and Canada, cancellations require 6 hour minimum notice – please check with our agent. International reservations outside the US and Canada require a 24 hour minimum notice. Cancellations not made according to these guidelines are subject to a cancellation fee up to and including full/total charge. Reservations made through the Web requiring changes/cancellations must be phoned to an agent in accordance with the above guidelines.

3. No Shows:

If for any reason you do not see your chauffeur, to avoid a No Show fee, immediately call us worldwide at (732) 577-0023 and press # 2. For airport transfers and point-to-point services, clients are subject to full charge if they do not show at the pickup location. For client as directed services, a fee equal to the vehicle’s hourly minimum plus all other expenses will be charged.

4. Wait Time:

For commercial airport pickup, Concorde grants a 60 minute grace period from the most recently available/updated arrival time. For private airport or FBO arrivals, we provide a 15 minute grace period. We do not monitor/track train arrivals, there is a 15 minute grace period on all train station pickups. Thereafter, wait time will be charged at the vehicle’s hourly rate. For all other pick-up locations, a 15 minute grace period will be granted, thereafter, wait time will be charged at the vehicle’s hourly rate retroactive to the original pick up time. For Cruise Ship Terminal policies please speak to a reservation agent for details.

5. Off-Hour Surcharges:

Off-Hour surcharges are applicable for travel scheduled or if the passenger is met between 11:30pm and 5:29am.

   Holiday Surcharges:

Holiday surcharge applies on the following holidays: New Year’s Eve – beginning 15:00 hrs (3:00pm), New Year’s Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve – beginning 15:00 hrs (3:00pm), Christmas Day.

6. Gratuity:

An optional gratuity is added to bills for your convenience. The payment of this or any other gratuity is entirely voluntary, subject to your complete discretion and the terms of your travel policy and may be increased, decreased or eliminated entirely at your discretion.

7. Damages:

The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental or authorization by them or any members of their party. A Sanitation Fee of $275.00 (minimum) will be assessed for any interior cleaning and or repair required as result of negligence.

8. Please Note:

Always review your reservation confirmation in detail, specifically the pickup date and time relative to your desired arrival at the airport and contact Concorde with any changes or concerns. For airport departures, suggested pickup times are offered considering optimal travel conditions and do not take into account unforeseen weather, accidents, and/or traffic patterns. Concorde Worldwide will not be held liable if any of the above conditions occur that result in not arriving at your destination in time. Rates/fees are subject to change without notice.

9. Credit Card Payment

Credit Cards are billed upon completion of the trip. Once billed any request to change the card used for payment is subject to a fee of $5 or 5% of the total cost, whichever is greater. Any credit card “chargeback” without prior inquiry/consultation with Concorde Worldwide will result in a $40 fee.

10. Lost Items:

Concorde will not be held responsible or liable for any lost, stolen, or forgotten items of any type.

11. Snow & Ice Emergency Guidelines:

When Concorde determines that conditions are severe and dangerous, the Snow/Ice Emergency Guidelines are put into effect. This guideline is to compensate the chauffeurs who are working longer hours, under adverse conditions, placing our vehicles, chauffeurs, and clients, at considerably greater risk. If you have any questions regarding your trip, please call our worldwide phone number at 732.577.0023.

Check the airlines to get accurate updates on your flight arrivals and departures. In the event New York City is in a state-of-emergency, Concorde is not permitted to enter until all restrictions are lifted. We will do everything possible to notify our clients. When the emergency guidelines are put into effect, the vehicles will be charged their respective rate at a 3 hour minimum. These rates will remain in effect while unsafe conditions exist. Keep in mind that our cancellation guidelines are adjusted accordingly.