General FAQs

What is your service area?

We service New Jersey, New York, Philadelphia, Delaware & Connecticut with our own chauffeur staff. In addition, we provide ground transportation anywhere in the world through our global network of affiliates. You will receive the same quality and reliability that you have come to know at Concorde including insurance coverage, billing and online booking. Call our customer service specialists at 732-577-0023 for details and a rate quote.

What are your hours of operation?

Concorde Worldwide is open 24 hours a day, 7 days a week, 365 days a year. Your phone call will always be answered by a professional and friendly customer specialist. We never close!

Is your company properly licensed and insured?

Concorde Worldwide maintains $5M of liability insurance (N.J. state law required-minimum is 1.5M). Concorde is compliant with all state and federal licensing and insurance requirements. All vehicles are DOT approved.

Do you have a lost & found?

Yes. If you believe that you may have left any personal belongings in one of our vehicles, please contact our reservation or dispatch department at 732-577-0023 to inquire about lost and found items. While Concorde Worldwide is not responsible for any items that are lost or left in our vehicles, we will do our best to help you locate those items.

What is your privacy policy?

At Concorde Worldwide, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Concorde news, specials, and promotions. We will never sell your information to anyone.

How can I set up a corporate account?

Please contact someone in our sales department or a customer service representative at 732.577.0023 and they will take the information to set up a new account and explain the services we offer.

Do you have the capabilities to manage large group events?

Yes, we can handle from 2 people to groups up to 2,000. With our diverse fleet of sedans, corporate / executive vans, stretch limousines, luxury minibuses and coaches we can accommodate any size group.

Can Concorde provide on-site coordinators and meet & greet services?

Yes, we can provide on-site coordinators and meet & greet services for your group. Ask one of our customer service representatives for more details.

I am a Meeting Planner / Travel Agent, who do I contact for large group movements in state or out of state?

Concorde Worldwide has extensive experience with managing transportation for meetings, conferences and events of all sizes and anywhere in the world. Our Meeting & Conference Department work with meeting planners and travel coordinators to provide quality and professional ground transportation options that work best for your specific needs; whether it is a local event or a destination meeting. Call our groups department at 732.577.0023 and press #3 for Meetings & Conferences.

If I book more than one person, can I still book online or do I need multiple logins?

Our system allows us to create admin accounts and thereby give special privileges to those who book for more than one traveler. This way, you do not need multiple logins. You can have one username and password to access a number of traveler profiles.

How do I set myself up as an "admin / delegate"?

Call or email a reservation specialist to request an admin/delegate profile. Please advise what account and/or passenger profiles you need access to. A temporary password will be emailed to you. On the first login, the system will prompt you to input a more personal/memorable password. Call 732.577.0023 or email reservations@concordeworldwide.com

What if my flight is delayed?

Concorde monitors all arriving flights with approved Federal Aviation Administration (FAA) integrated software and is aware of delays. You do not need to contact us if your flight is delayed however if your information changes i.e. you are bumped off the flight or you are getting on another plane, you must call our reservation agents immediately at 732.577.0023.

Vehicles

What type of vehicles do you have?

Our fleet includes sedans, SUV’s, stretch limousines, executive vans, minibuses and luxury minibuses of all sizes. Please refer to our fleet page for more information regarding our diverse fleet of vehicles.

Are vehicles smoke-free?

Yes, all Concorde Worldwide vehicles are smoke-free.

Do you provide child safety seats?

Child safety seats are provided for an additional charge. You are welcome to bring your own as well. We can also store your child safety seats for your return trip at no extra cost. Please consult with a reservation specialist prior to the date of your trip.

Is alcohol allowed in the vehicles?

New Jersey State Law permits alcohol in vehicles only that have a partition between our chauffeur and the passengers. Our six and nine passenger limousines and luxury minibuses meet this requirement. Concorde Worldwide prohibits under-age drinking.

Reservations & Booking

What are the benefits of booking online?

The benefits of booking on line are: 10% discount, real-time online confirmations, quick and easy receipts (ideal for travel and expense reports), history of upcoming and completed trips

Do I need an account to make a reservation?

A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a profile to have all personal preferences saved for future trips and to gain points through our Frequent Rider Reward Program for future trips. Making a “Profile” allows us to customize everything to your liking. Your preferences are on file including your cell phone number, pertinent addresses, billing information and chauffeur requests.

I am a Travel Agent, what reservation booking system do you work with?

Travel agents can make reservations using the following Global Distribution Systems: Apollo, Sabre, Worldspan, Deem and Groundspan. CBT integration through Concur, Rearden, Egencia, GetThere, NuTravel, Traversa, etc. Ask about our travel agent commission program.

How far in advance do I need to make a reservation?

We suggest that you book your reservation at least 24 hours in advance. However, we understand that unexpected travel needs do occur. As a result, we will make every effort to honor last minute requests in any city Worldwide.

When do my charges begin and end when renting a vehicle

When traveling locally, a charge on an hourly trip begins at the scheduled time of pick up and ends when the last person has departed the vehicle. National and international policies can vary by location. Please ask your reservation agent when placing your reservation.

What is your minimum hourly requirement?

The minimum hourly requirement depends on the type of vehicle you have requested. National and International policies vary by location. Please contact your reservation specialist at 732.577.0023, press #1.

Can I pay cash for the trip?

Yes, cash can be paid on trips. However, a backup credit card is required to book the reservation.

What credit cards do you accept?

Concorde accepts all major credit cards including Mastercard, Visa, American Express, Discover and Diners Club.

Do your rates vary depending on different days of the week or times?

Rates do not vary on different days of the week. However, when travel is scheduled between 11:30pm and 5:29am or if the passenger is met during those times, off-hour surcharges are applied.

Are the rates different during a holiday?

Yes, the rates are different during holiday travel and a $25 service charge is applied during the following holidays: New Years Eve – Beginning 15:00 hrs (3:00 pm), New Years Day, Easter Sunday, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve – Beginning 15:00 hrs (3:00 pm), Christmas Day.

Are there charges for making extra stops during my trip?

Extra stop charges depend on the type of service you are using. For an hourly service, any/all stops are permitted at no additional charge, since you are paying for the time you are in that vehicle. For our standard pick up & drop off reservations, (ie. airports, train stations, piers) additional charges apply for extra stops. The exact cost will vary upon location. Please confirm this with your customer service agent when making a reservation.

What is Concorde's cancellation policy?

In the New Jersey, New York, and Philadelphia regions we accept cancellations without charge up to 2 hours prior to the scheduled pick up. Executive Vans, Stretch Limousines & Buses have a 48 hour cancellation policy. Full-size coaches have extended cancellation policies. Outside our local service area, cancellations require 6 hour minimum notice. International reservations outside the U.S. and Canada require a 24 hour minimum notice. Cancellations not made according to these guidelines are subject to a cancellation fee up to and including full/total charge. Reservations made through the online booking tool requiring changes/cancellations must be phoned to an agent in accordance with the above guidelines.

What if I forget to cancel a reservation?

If you forget to cancel your reservation, you will be charged the full price for your reservation.

What is STC charge?

The STC (Standard Transportation Charge) is a service charge that includes:

  • Regional licensing at airports and municipal licensing fees – city and state
  • Liability insurance
  • Fire extinguishers and first aid kits in each vehicle (State & Federal Regulation)
  • Background checks & random drug testing fees for all chauffeurs done by a third party
  • Investment in continued technology and safety in our vehicles
  • National Safety Council Onsite Instructors: chauffeurs required to attend a mandatory defensive driving course.

Other providers may choose to cut corners in order to keep their prices down by not being compliant with laws and regulations.

How do you calculate fuel surcharge?

Fuel surcharge, which is applied to the base fare as well as to any stops or waiting time, is based on the average cost of fuel at the time of the ride. It will therefore increase or decrease with fuel price levels. We review our fuel surcharge on a periodic basis and incrementally adjust 1% for every .25 per gallon in the rise or fall in prices. We reserve the right to adjust the percentage charged, either up or down; only after the AAA National Average fuel cost is stabilized for 90 days. The minimum Fuel Surcharge is 6%.

What if my chauffeur has to wait for me?

For commercial airport pickup, Concorde grants a 60 minute grace period from the most recently available/updated arrival time. For private airport or FBO arrivals, we provide a 15 minute grace period. We do not monitor/track train arrivals, there is a 15 minute grace period on all train station pickups. Thereafter, wait-time will be charged at the vehicle’s hourly rate. For all other pick-up locations, a 15 minute grace period will be granted, thereafter, wait time will be charged at the vehicle’s hourly rate retroactive to the original pick up time. For Cruise Ship Terminal policies please speak to a reservation agent for details.

What happens if I run over the amount of time I booked my car?

If you run over the scheduled amount of time you reserved for your vehicle, additional charges will be billed at the hourly rate of the vehicle.

Rates & Billing

Why do you ask for a credit card and is it safe when placing a reservation online?

All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance (see our cancellation policy). Concorde accepts all major credit cards. Our website is compliant with Payment Card Industry (PCI) which ensures data protection over the web and enables encryption of sensitive information during online transactions.

What is the impact of using a debit card vs. credit card?

“Authorization Hold”, also called “Card Authorization”, “Pre-authorization”, or “Pre-auth”, is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off.” In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere up to seven days after the transaction date depending on the bank’s policy; in the case of credit cards, holds may last as long as 30 days, depending on the issuing bank. Always check with your financial institution for rules and regulations as they vary from bank to bank.

Is service through an affiliate billed through Concorde?

Yes, everything is one-stop shopping from reservations to billing. Our technology allows customers to receive billing in a way that is most convenient for them. Receipts can be obtained online or automated via email.

How can I obtain a receipt?

To print a ride receipt, you will need to log into your account. Find your ride by inputting the confirmation/reservation number, last name, or last 4 digits of the credit card the ride was paid with. To print your receipt, click on the printable version button to get a printer friendly version of the receipt. Please call 732.577.0023 and one of our Customer Service representatives will be happy to assist you.

Chauffeurs

What should I do if I cannot locate my chauffeur?

You must call 732-577-0023 and speak to a dispatcher. Never leave without giving us a chance to locate the chauffeur.

How do I handle the gratuity for the chauffeur?

An optional gratuity is added to your bill for your convenience. The payment of that or any other gratuity is entirely voluntary, subject to your complete discretion and terms of your travel policy, and may be adjusted or eliminated entirely at your discretion.

Where do I meet my chauffeur at the airport?

Clients are met at the designated “meet and greet” area at each airport. Our standard operating procedure is your chauffeur or an on-site greeter will be holding a sign with your name or company name prominently displayed. Curbside pickup is another great “time-saving” option. You can request this with the reservation agent when booking. Since pick up locations vary for all private airports, check with your reservation agent for your pick up location. Meeting clients at Baggage Claim is the standard procedure. Door or curbside pickups can be arranged at the time the reservation is placed.

What type of screening and training do your chauffeurs go through?

Every chauffeur hired by Concorde Worldwide undergoes a thorough screening of their application and training program that includes:

  • Criminal background check
  • Careful review of motor vehicle records
  • Pre-employment and random drug testing
  • Reference checks
  • Comprehensive 40 hour training program
  • Pass a mandatory National Safety Council – Defensive Driving Course
  • Regular safety training meetings
  • Every chauffeur is required to have a Commercial Drivers License (CDL)
Weddings & Proms

How far in advance should I book my wedding?

When booking your wedding, we suggest six to nine months prior to the event date. However, we encourage wedding couples to contact us at any time as we can accommodate them with our diversified fleet.

How do I go about booking my wedding?

Call our wedding specialist at 732.577.0023 x 1714 to discuss your transportation needs. We can customize transportation packages. View our vehicles and wedding packages and pricing. A deposit is required to reserve the vehicles and the final payment is due 30 days prior to your event.

What is included in a wedding package?

Included in your wedding package is a professionally dressed chauffeur who is trained specifically for weddings. Our wedding fleet consists of luxurious and immaculate vehicles that include stretch limousines, ultra stretches, executive vans, and luxury minibuses. Each vehicle is stocked with ice, water, and soda.

Do you offer shuttle service for weddings?

Yes, we offer shuttle service in a variety of vehicles. This is a great option for bringing large groups of people to and from the hotel and reception. Transport your guests safely, comfortably, and in style. Our shuttle service includes two hours at the beginning of the wedding and two hours at the end of the evening; however customized shuttle packages are available.

Do you offer pick-up and drop off pricing for weddings?

Yes, we have pick-up and drop-off pricing. We offer a lower pricing option for wedding transportation that requires the passengers to be picked up at one location and dropped off at another, with no additional stops or wait time.

Do you offer discounts?

Yes, we offer discounts. Please contact our wedding specialists for details at 732.577.0023 extension 1714.

Where can I look at wedding packages?

Check out the special wedding packages in the Leisure section of our website, view our vehicles and pricing. We also invite you to stop by our office to see our luxurious and diverse fleet in person. Call our office at 732.577.0023 ext 1714, to set up an appointment anytime.

How far in advance should I book my Prom?

Prom season is very short and there is more than one school having a prom on the same weekend, so as soon as you know the date of your prom you should call to book your limousine or other vehicle. Call a reservation agent at 732.577.0023.

How do I reserve transportation for my Prom?

To book a vehicle for your prom, call our reservation department at 732.577.0023 and press #1 to place a reservation. View our prom packages, prom contract or prom authorization agreement.