Confirmations / Trip Alerts
Reservation Confirmation:
An email After a client places a trip and it is in our system, they will receive a confirmed email. Twenty-four hours before the scheduled pickup time, the client will receive an additional email. This will include: reservation #, account/passenger name, pickup date / time, pickup and drop off area, etc. Therefore, we ask that you review all the details for the utmost accuracy.
Trip Alerts:
A highly sophisticated software program that provides detailed notifications of your chauffeur’s status in real-time. Clients can also request to receive all alerts or only the ones they want!
Trip Alert Options
- Chauffeur is dispatched
- Chauffeur on location
- Client on board
- The ride is over
Concorde continues to discover ways to make our client’s travel more convenient and simplified. To “opt-in” and activate Trip Alerts, call 732.577.0023 or send an email to reservations@concordeworldwide.com. Select the alert options from the above list. You can receive Trip Alerts by email, text message or both. When talking with an agent, they will incorporate it into your passenger profile.
Alerts can also be sent to an associate or family member to reassure them the vehicle is on location, the passenger is in the car, has been dropped off or the trip is over. We provide the ultimate in security and peace of mind 24/7/365.
DriveCam
DriveCam automatically records a chauffeur’s entire visual and audible trip. It is specifically designed to monitor, track and ultimately improve chauffeur performance. It provides a clear picture of how safe, professional and enjoyable a ride our customers experience.
Voice Recording
The voice recording system records and stores voice communications for employee performance. Voice logging saves all calls by time and date in the event Concorde needs to refer to them. To verify calls for accuracy, the calls are reviewed, analyzed or book-marked. After all, the system is a great tool to improve and train in all areas of customer service.
