Concorde simplifies every step of the reservation and travel management process with the most advanced state-of-the-art technology available in the ground transportation industry. Concorde continues as an industry leader in cutting-edge technologies intended to make the customer experience more pleasant, efficient and convenient.

Online Reservations

  • Make real-time online reservations
  • Receive instant price quotes
  • Arrange, manage or modify reservations
  • Obtain online account history, reports, receipts, etc.
  • Receive email confirmations and trip alerts (notifications of chauffeur’s location)
  • Accepts reservations that are integrated into the major GDS systems such as Deem and GroundSpan. CBT Integration through Concur, GetThere, NuTravel, Traversa, etc

Mobile App

  • Get rate quotes or create a profile
  • Make reservations anywhere in the world
  • Select preferred vehicle
  • Place, modify or cancel a reservation on the go
  • Obtain a final receipt, credit card receipts and reports
  • Maintain frequently traveled locations
  • View current, completed, or upcoming reservations
  • Locate your chauffeur within 30 minutes of the pick-up time
  • Receive email confirmations and trip alerts (ride status notifications)
  • Available on Google Play and Apple store

app

Vehicle Tracking System (VTS)

The VTS software, installed in all our vehicles, provides “real time” vehicle tracking solutions. “Rapid update” feature informs our dispatch team of the exact location of vehicles and ensures quicker response time to client’s calls or location. Detailed records can be provided from beginning to end of every trip.

DriveCam

DriveCam has the capability to automatically record a chauffeur’s entire visual and audible trip. It is specifically designed to monitor, track and ultimately improve chauffeur performance by providing a clear picture of how safe, professional and enjoyable a ride our customers are experiencing.

Flight Tracking

Our dispatch center utilizes FlightView, a Federal Aviation Administration (FAA) flight tracking system to automatically provide up-to-the-minute flight information. We can monitor, plan and adjust dispatched trips according to last minute changes air traffic and flight patterns.

Integrated Fleet Software

Concorde uses the leading provider of auto repair software, ALLDATA®, to maintain their vehicles. In addition, we utilize Ford’s Integrated Diagnostic Software (IDS) for our Ford vehicles. This system allows us to enter vehicle on-board computers and receive all data required to complete the diagnostics.

Voice Recording

The voice recording system records and stores voice communications for business operations, employee performance, and accountability.  Voice logging saves all calls with time and date. Calls can later be reviewed, analyzed, or book-marked by conversation to verify the accuracy of reservations made by phone. The system is a great tool for improving areas in customer service training.